GamerzKing does not accept cancellation and/or refund requests after the order is entered into the GamerzKing system. GamerzKing can provide a refund if the order cannot be completed in accordance with applicable regulations.
In the event of a refund to the User due to any reason, GamerzKing will refund the transaction in accordance with the User’s payment method deducted by the service fee unless otherwise specified by GamerzKing. The costs related to the transfer of the refund to the User’s fund account is User’s responsibility.
GamerzKing at its sole discretion may not refund to the User to protect against all risks and losses that arise, if GamerzKing concludes that the User’s actions, User is indicated to have committed fraud or abuse in transactions and/or a violation of the GamerzKing’s Terms of Use. An arising fee from the User’s actions is User’s burden and responsibility.
Refund process may take up to 7-14 working days, depending on the payment method used when completing payment for the refunded transaction.
Some payment methods can be refunded to the User’s source of fund such as e-wallets (ShopeePay, GrabPay, etc), bank transfers (FPX in Malaysia). Expiration date will be provided upon contact with our Customer Care team.
Coupon is applied only for the same product purchased in the transaction that was declared to be refunded.
GamerzKing has the right to conduct inspections, freezes, delays, and/or cancellations of refund activities, if there are violations of the terms and conditions of GamerzKing, fraud, manipulation, fraud and/or crime related to the transactions carried out by User.
Checks, freezes, delays, and/or cancellations of User’s refund activities is carried out by GamerzKing, and it can be carried out within as long as necessary.
